Terms & Conditions

Last updated: 6 June 2026

These terms and conditions ("Terms") govern your use of the services, gift certificates, and products offered by Aleera Skin Spa ("we", "us", "our"), operating at 2 Castle Court, Port Macquarie NSW. By making a booking, purchasing a gift certificate, or buying a product from us, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

1. Bookings and Appointments

1.1 Bookings can be made online via our website, by phone, or in person, and are confirmed once you receive confirmation from us by email or SMS.

1.2 We ask that you arrive on time for your appointment. If you arrive late, your treatment may be shortened to avoid impacting other clients, and the full fee will still apply.

1.3 Please advise us of any medical conditions, allergies, pregnancy, medications, or skin sensitivities before your treatment. We reserve the right to decline or modify a treatment where it may not be suitable for you.

1.4 Some products may contain allergens. During booking, we ask if you are allergic to anything so that we can ensure the products used in your treatment won't include those ingredients.

1.5 Treatment results vary between individuals and no specific result or outcome is guaranteed.

1.6 If you have particular skin conditions, or contagious conditions, your service may be refused. If you have concerns, please contact us prior to your booking.

2. Cancellations, Rescheduling and Deposits

2.1 We understand that circumstances change. Cancellations and rescheduling are subject to the policy set out below.

2.2 A booking can be cancelled or rescheduled either by accessing your bookings or contacting Elissa via email (aleeraskinspa@gmail.com) or the contact form.

2.3 Bookings cannot be rescheduled online within 24 hours of the booking. To reschedule, please contact Elissa. Bookings that can't be rescheduled will be considered cancelled.

2.4 Bookings can be cancelled online if the booking is more than 3 days away. If within 3 days, please contact Elissa to cancel. Cancellations more than 3 days away are eligible for a refund of the full amount — please contact Elissa to organise it.

2.5 Cancellations within 3 days forfeit 50% of the booking total. If you paid the full amount at the time of booking, 50% will be forfeited and the remaining 50% will be issued as a gift certificate via email.

2.6 The minimum deposit to secure your booking is 50% of the booking total. You can also choose to pay the full amount when booking to save paying anything at your appointment.

3. Gift Certificates

3.1 Gift certificates may be purchased online or in person and are redeemable for services and/or products as specified at the time of purchase.

3.2 Gift certificates do not expire.

3.3 Gift certificates are not redeemable for cash and cannot be exchanged for cash, except where required by law.

3.4 Gift certificates cannot be replaced if lost or stolen, unless otherwise required by law. Please treat them like cash.

3.5 If the value of a gift certificate exceeds the cost of the service or product, the remaining balance will remain on the certificate for future use.

4. Payments and Pricing

4.1 Prices for services and products are displayed on our website and in spa, and may change from time to time without notice. The price applicable is the price current at the time of booking or purchase.

4.2 Payment is accepted via credit/debit card, Afterpay, gift certificate and cash. Full payment or a deposit is required at the time of booking.

4.3 All prices are in Australian Dollars (AUD) and include GST where applicable.

5. Retail Products

5.1 We offer skincare and related retail products for purchase in spa and/or online.

5.2 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

5.3 For reasons of hygiene and safety, we are unable to accept returns or exchanges on opened skincare products unless the product is faulty or not of acceptable quality.

6. Refunds

6.1 We do not offer refunds for change of mind on services already provided.

6.2 Where a service has not met the standard of a consumer guarantee under the Australian Consumer Law, please contact us so we can discuss a remedy.

6.3 Deposits are handled in accordance with our cancellation policy in section 2.

7. Health, Safety and Liability

7.1 You agree to provide accurate and complete health information relevant to your treatment.

7.2 To the extent permitted by law, and subject to our consumer guarantee obligations, we are not liable for any adverse reaction or outcome arising from information you failed to disclose, or from your failure to follow aftercare instructions.

7.3 We maintain a clean and hygienic environment in accordance with applicable regulations and laws.

8. Privacy

8.1 We collect and handle your personal and health information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

8.2 Information is collected to provide and improve our services, manage bookings, and comply with health record requirements. We do not sell your personal information.

9. Photography and Marketing

9.1 We may request your consent to take before-and-after or treatment photographs. We will only use these for marketing or promotional purposes with your separate written consent, which you may withdraw at any time.

10. Minors

10.1 Clients under 18 years of age require consent from, or the presence of, a parent or guardian for some treatments.

11. Changes to These Terms

11.1 We may update these Terms from time to time. The version current at the time of your booking or purchase applies. The latest version will always be available on our website.

12. Contact Us

If you have any questions about these Terms, please contact us at aleeraskinspa@gmail.com or via our contact form.