Privacy Policy

Last updated: 31 July 2026

Aleera Skin Spa ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

We collect personal information that you provide to us when you make a booking, purchase a product or gift certificate, create an account, or contact us. This may include:

• Your name, email address and phone number
• Health information relevant to your treatment, such as medical conditions, allergies, pregnancy, medications and skin sensitivities
• Your booking and purchase history
• Messages you send us through our contact form

Payments are processed securely by our payment provider (Square). We do not see or store your full card details.

2. How we use your information

We collect and use your information to:

• Provide, manage and personalise your treatments and bookings
• Send booking confirmations and reminders by email or SMS
• Process payments and gift certificates
• Ensure treatments are safe and suitable for you, including managing allergies
• Respond to your enquiries
• Comply with our legal obligations, including health record requirements

We do not sell your personal information.

3. Disclosure

We only share your information with trusted service providers that help us run the spa — for example our booking and account platform, payment processor, and the providers that deliver our SMS and email messages. These providers only receive the information they need to perform their service.

We will not otherwise disclose your personal information unless you consent, or we are required or authorised to do so by law.

4. Health information

Health information you share with us is used solely to deliver safe, suitable treatments and to meet our record-keeping obligations. It is treated as sensitive information under the Privacy Act 1988 (Cth) and handled with additional care.

5. Storage and security

Your information is stored securely with reputable providers using industry-standard safeguards, including encryption in transit. Access is limited to those who need it to provide our services. While we take reasonable steps to protect your information, no method of electronic storage is completely secure.

6. Cookies and analytics

Our website may use cookies and similar technologies, including analytics and advertising tools, to understand how the site is used and improve your experience. These tools collect aggregated usage data and do not give us access to your personal accounts. You can control cookies through your browser settings.

7. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. You can also update your details when making a booking.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at aleeraskinspa@gmail.com or via our contact form.